Last updated: [DATE]. Professional template to be reviewed by a lawyer before final publication.
This policy distinguishes two separate concepts that should not be confused:
- The return of empty containers to obtain Parsley Green credit (see https://parsleygreen.com/en/preguntas-frecuentes-en/).
- The right of withdrawal for a product you’ve purchased, explained below.
Right of withdrawal (14 days)
In accordance with European Union consumer protection regulations, you have 14 calendar days from receipt of the order to withdraw from the purchase without justification, except for legal exceptions (for example, products opened or consumed for hygiene/food safety reasons, when applicable).
How to exercise your right of withdrawal
Write to [CONTACT EMAIL] stating your order number. We’ll confirm the collection or return process for the product.
Refunds: cash or credit
Important rule: if the order was paid in whole or in part with Parsley Green credit, that portion of the refund is always issued as Parsley Green credit, never as cash or a card refund — credit can only be converted into a purchase discount, not money. The portion paid by card, Bizum, or PayPal is refunded through the same original payment method.
Refund timeframe
The refund is processed within a maximum of 14 calendar days from confirmation of the return, in accordance with applicable regulations.